Returns & Exchanges

At Dr. Pen, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original box, ensuring all cartridges, cables, and manuals are included to avoid restocking fees.

• 3.
  Ship to Warehouse

  Affix the provided shipping label or use a trackable courier service to send your package back to our quality control center.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.